Terms and Conditions of Purchase and Sale of Lagoa Mágica LDA, with registered office at Rua 25 de Abril, Nº 77 8670-088 Aljezur, tax identification number 518318737, hereinafter simply referred to as Pools2you, and, on the other hand, the Pools2you customer, qualified at the time of purchase of the Pools2you products, hereinafter simply referred to as the Customer.
Considering that Pools2you sells products and services over the Internet; Considering the Customer’s interest in purchasing the products offered by Pools2you (“Products”) through its sales channels; The purpose of this agreement is to establish the general conditions for the use and purchase of products and services by the Customer on the Pools2you website.
I. Confidentiality: Pools2you is responsible for preserving the confidentiality of all data and information provided by the Client during the purchase process.
II. Customer Service (SAC): Customers can use this service to answer any questions they may have, resolve any requests or complaints regarding their order or any of the content available on the site. SAC can be contacted by telephone or using the form on the website.
III. Order: The Customer places the order by completing the purchase process displayed on the pools2you.com website and adding the product(s) they wish to order to their shopping cart.
III.I – The final confirmation of the order by the Customer only takes place after the information necessary for Pools2you to fulfill the orders has been completed and is equivalent to full and complete acceptance of the prices and description of the products, as well as these Terms and Conditions.
III.II – Pools2you will honor orders received online up to the limit of available stock. In the event of
product unavailability, Pools2you undertakes to inform the Customer
as soon as possible.
IV. Delivery policy: Once the purchase has been confirmed, Pools2you undertakes to contact the Client to define the delivery method, such as deadlines and the company responsible for delivery.
IV.I – Shipping costs may be added to the order by agreement between the Customer and Pools2you.
IV.II – Once the order has been finalized, it is not possible to change the delivery address, request an advance or priority delivery.
V. Cancellation: Customers may only cancel their order if it has not yet been shipped. If this is the case, they must contact Pools2you via the contact page available on pools2you.com to request cancellation. If the order has already been paid for but has not yet been shipped, the amount paid will be refunded.
VI. Returns: The returns process is handled on a case-by-case basis by Pools2you.
VI.I – The Customer must make the request in writing using the form available on the contact page on pools2you.com within 14 days of receiving the order. Instructions for refunding the amount paid and/or returning the merchandise will be sent by Pools2you.
VI.II – Returned products must be in saleable condition, i.e.
in the same condition in which they arrived in the Customer’s hands, without any anomaly or damage.
VI.III – Upon arrival of the product, Pools2you will verify that the above conditions have been met. If so, it will provide a full refund of the purchase price.
VI.IV – Whenever possible, the return should be made by the same means of payment, but if
is not possible, the user must provide proof of payment and proof of
account or card ownership, so that the return can be made by Bank Transfer.
VII. Payments: On the pools2you.com website, Pools2you offers the following payment methods via Easypay – Instituição de Pagamento, Lda (NIF: 505237431):
a. Credit card (Visa, Mastercard) – To pay by credit card (Visa or Mastercard) you must have the 3D-Secure service activated. The 3D-Secure service guarantees increased security for online payments.
b. Multibanco Reference – To pay by Multibanco Reference, simply go to a device, select “Payments and Other Services” > “Payment of Services” and then enter the Entity, Reference and Amount. You can make the payment within 72 hours. We recommend that you keep the receipt, as it serves as proof of payment.
c. MB Way – More information at mbway.pt/compras-online.
